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                [1]劉敏舜 劉瑾 邱恒.廣東省91家三級公立醫院出院患者滿意度ζ調查現不錯狀分析[J].中國衛生質量▂管理,2019,26(05):071-74.[doi:10.13912/j.cnki.chqm.2019.26.5.21]
                點擊復制

                廣東省91家三級公立醫院出院另一道眉毛往地下一戳患者滿意度調查現狀分析
                分享到:

                《中國◣衛生質量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

                卷:
                第26卷
                期數:
                2019年05期
                頁碼:
                071-74
                欄目:
                服務質量
                出版日期:
                2019-09-28

                文章信息/Info

                作者:
                劉敏舜 劉瑾 邱恒
                南方醫◤科大學南方醫院
                關鍵詞:
                廣東省三級醫院出院患者忠誠度滿意度服務質量
                Keywords:
                Guangdong Province Tertiary Hospitals Discharged Patients Loyalty Satisfaction Quality of Service
                DOI:
                10.13912/j.cnki.chqm.2019.26.5.21
                摘要:
                了解廣東省91家公立醫院出院患者滿意度將我情況,為改善住院及出院患者醫療ㄨ服務提供參考。方法由第三方調查機構□ 對全省21個地市,91家公立醫院開◆展出院患者滿意度電話回訪◎調查,利用SPSS 20.0軟件¤對出院患者滿意度進行統計分析。結果出怎麽會鬧到這種地步院患者總體滿意度得分為卐81.13分。按隸屬關系分類,區屬醫院與省屬及市屬醫◥院間差異顯著且有統計學意義(P<0.05);按行政區域分類,粵東地區醫←院與珠三角地區和粵北地區醫院間差異顯著且有統計學】意義(P<0.05)。7項指標中,“醫務人員服務態度”得分最高(83.57±2.41),“
                Abstract:
                To investigate the satisfaction of discharged Patients from 91 public hospitals in Guangdong Province and to provide reference for improving medical service. MethodsA third-party survey agency conducted a telephone interview survey on patient satisfaction from 21 municipalities and 91 public hospitals in the province. The SPSS 20.0 was used for statistical analysis. ResultsThe overall discharged patient satisfaction score was 81.13. According to the classification of the affiliation relationship, the differences between district hospitals, provincial hospitals and municipal hospitals were statistically significant (P< 0.05). According to the classification of administrative regions, there were statistically significant difference between hospitals in eastern Guangdong, pearl river delta and northern Guangdong (P< 0.05).Among the 7 indicators, the service attitude of medical staffs had the highest score (83.57±2.41), the lowest score was price-performance perception (72.17±0.52). In the subjective satisfaction, the satisfaction rate, recognition and loyalty were respectively 83.61%, 79.73% and 78.10%.Conclusion The discharged patients' medical experience was generally good. It should continue to improve the service attitude of medical staff, improve the level of medical technology, strengthen humanistic care propaganda and education, strengthen talent introduction and training, build a telemedicine cooperation network, attach importance to the sense of professional gain of medical staff, and further improve the recognition, loyalty and satisfaction of patients.

                參考文獻/References:

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                更新日期/Last Update: 2019-09-28