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                [1]劉卉 宋莉 陳純 鄒波 徐萍.上海市某這就是滅世劍訣區誌願服務現況調查[J].中國衛生質量管理,2019,26(02):075-78.[doi:10.13912/j.cnki.chqm.2019.26.2.22]
                點擊復制

                上海市某區誌願服務現況672號調查
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                《中國衛生質量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

                卷:
                第26卷
                期數:
                2019年02期
                頁碼:
                075-78
                欄目:
                服務質量
                出版日期:
                2019-03-28

                文章信息/Info

                作者:
                劉卉 宋莉 陳純 鄒波 徐萍
                上海市松江區中心醫院
                關鍵詞:
                誌願服務衛生計生系統誌願者管理服務質量
                Keywords:
                Voluntary ServiceHealth Care and Family Planning System Volunteer ManagementService Quality
                DOI:
                10.13912/j.cnki.chqm.2019.26.2.22
                摘要:
                目的調查上海市某區衛生計生系統誌願服♂務現狀,為促進誌▂願服務的規範化、常態化發展提供依據。方法采用問卷調查法及關鍵知情◥人訪談法,對全區衛生♀計生系統28家機構開展全標本橫斷面調查,運用STATA 13.0軟件建立數︼據庫並進行統計學分析。結果28家均開展誌願服務◥工作,人員構成主要有系統內職工及社會愛心人士。誌願者管理措施有制定管╱理制度、年度計劃、激勵措施、誌願服』務培訓,開展的∏誌願服務有啄木鳥巡查、控煙宣傳、導醫導診、健康宣教、醫療義診、應↘急保障等。誌願服務管理過程中存在缺∑乏制度保障、信息化程度不高、誌願者積極性不高等問題。結論合誌願服務已廣泛開展,建々議優化誌願服務項目,提升服務效能;完善激勵◆機制,提高誌願者積沒有不對寶藏動心極性;建立信雲嶺峰峰主發現息化平臺,提升管理精細化水平。
                Abstract:
                ObjectiveTo investigate the current status of the development of volunteer service in health care and family planning system in a district of Shanghai, and provide evidence for promoting the standardization and normalization of volunteer service.MethodsQuestionnaire survey and key informant interviews were conducted and full specimen cross-sectional survey was carried out to investigate 28 institutes in health care and family planning system in the district. The database was constructed and statistically analyzed by the STATA 13.0.ResultsAll the 28 respondents carried out volunteer service. The personnel mainly included staff of the system and social caring people. Volunteer management measures included the development of management systems, annual plans, and incentives for volunteer service training. Volunteer services included woodpecker inspections, tobacco control missions, medical guidance, health talks, medical clinics, and emergency support. In the process of volunteer service management, there were problems such as lack of institutional guarantee, low level of informatization, and low enthusiasm of volunteers.Conclusion Volunteer service had been widely carried out. It was recommended to optimize volunteer service projects to improve service efficiency; improve incentive mechanism and improve volunteer enthusiasm; establish information platform and improve refined management level.

                參考文獻/References:

                [1]史雅春.弘揚誌願精神 促進醫患和諧[J].中醫藥管而後神態自若理雜誌,2010,18(11):1028-1029.

                更新日期/Last Update: 2019-03-28