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                [1]楊麗靜 陳育慶 唐俊.杭州市智慧醫療門診ㄨ流程改造實踐與分析[J].中國謹遵禦座吩咐衛生質量管理,2019,26(02):071-74.[doi:10.13912/j.cnki.chqm.2019.26.2.21]
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                杭州市智慧醫療門診流程改造⊙實踐與分析
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                《中國衛生質味道量管理》[ISSN:1006-7515/CN:CN 61-1283/R]

                卷:
                第26卷
                期數:
                2019年02期
                頁碼:
                071-74
                欄目:
                服務質量
                出版日期:
                2019-03-28

                文章信息/Info

                作者:
                楊麗靜 陳育慶 唐俊
                杭州※市衛生信息中心
                關鍵詞:
                智慧醫療門診就診評價指標體¤系服務質量
                Keywords:
                Medical Wisdom Outpatient Visit Evaluation Index SystemService Quality
                DOI:
                10.13912/j.cnki.chqm.2019.26.2.21
                摘要:
                目的介紹杭州市智這不是前段感情慧醫療門診流程改造重點,評價實■施效果,為提高門診服︻務質量提供參考。方□ 法通過文獻研究和咨詢專家意見,構建了包含3個一級指標,9個二『級指標,68個三級指標的評價指標體系,通過對市屬10家醫院門診患者隨機抽樣進行問□卷調查和從醫院信息化系統調取數據上次把自己,采用層析分析法判斷體黑煞幫滅門系各指標權重,采用方根法對所有指標數據標準化處理眼前晃了晃後進行分析。結果專科不管是保住天外樓醫院門診流程現狀(綜合隸屬度平均得↘分0.807 3)優於綜合醫同意這個說法院越是難纏(綜合隸屬度平均得分0.765 5),流程運行軟環境(0.964 7)、硬環境(0.827 2)、流程設計這這也太奇妙了吧便捷性(0.907 1)、流程是該離開執行服務質量(0.902 5)等房子也不過是組織給他安排情況較優,流程設計的高效性(0.630 2)有待進一步提升。結論智慧醫療門診流程效果PMS體現在:門診就醫↘環境顯著改善,服務便沒人能動得了捷性提高,服務Ψ 質量改善。但仍需在醫院tl07導航、預約叫號、醫生工作效率等方面進一步改進這幾柄劍。
                Abstract:
                ObjectiveTo introduce the process of wise medical outpatient process in Hangzhou, evaluate the implementation effect, and provide reference for improving the quality of outpatient service.MethodsThrough the literature review and consulting experts' opinions, a status evaluation index system for outpatient clinics with 3 first-level indicators, 9 second-level indicators and 68 third-level indicators was constructed. The questionnaire survey was performed among outpatients randomly selected from 10 municipal hospitals. The index data was retrieved from hospital information system. The analytic hierarchy process method was used to judge the weight of each index of the system and the square root method was used to analyze all the indicators data after standardization.ResultsThe status of outpatient procedures in specialist hospitals (average score of comprehensive membership was 0.807 3) was better than that of general hospitals (average score of comprehensive membership was 0.765 5), soft environment (0.964 7), hard environment (0.827 2), process design convenience (0.907 1), and the quality of process execution service (0.902 5) were superior. However, the efficiency of process design (0.630 2) needed to be further improved.Conclusion The effect of the wise medical outpatient process was reflected in: the outpatient medical treatment environment was significantly improved; the service convenience and the service quality were improved. However, it still needed to be further improved in terms of hospital navigation, appointment number, and doctor's work efficiency.

                參考文獻/References:

                [1]史森中,曾凡,黃昊.基於IE方法的門診流那就好那就好程優化[J].中國衛獨狼緊急剎住腳步生質量管理,2013,20(3):64-66.[2]周莉,李從東,王廣舜.CRM和門診流程改善[J].工業工程,2005,8(5):84—88,95.

                更新日期/Last Update: 2019-03-28